My item has arrived damaged, items are missing or incorrect, what should I do?
IDSurfaces
Last Update 10 months ago
At IDS we pride ourselves on providing accurate and efficient delivery of your products. However, if goods are faulty, missing, or delivered damaged, your rights are detailed in the Conditions of Sale provided here
Please contact us so we can investigate your query further using the contact information on your delivery note.
As soon as you notice an issue with your delivery, please contact your place of purchase as soon as possible to let them know about the issue. If you placed your order via our online store, please use our online contact facilities, these include…
On-Site live chat
Contact Us page
If you placed your order in-branch, you can directly call the branch for support. Find your branch contact information here
When contacting the place of purchase, be sure to provide all relevant information, including your order ID, a description of the issue, and any photos you have taken. This will help the customer service team understand the situation and work towards a resolution.
In most cases, the place of purchase will be able to offer a replacement item, a refund, or another solution to rectify the situation. It's important to provide any relevant information throughout the process, as this will help expedite the resolution and ensure that you are satisfied with the outcome.
Remember, it's always important to check your items as soon as they arrive to ensure that everything is as it should be. By taking these proactive steps, you can ensure a smooth and hassle-free shopping experience, even if you encounter issues along the way.
You can find our full terms and conditions of sale here