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Your Account and Orders
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Your Account and Orders

Last Update 8 months ago
All the information you would need about your account and orders.
IDSurfaces
Where's my order?
Last Update 9 months ago
Can I buy from IDS without creating an account?
Last Update 9 months ago
How do I sign up for a Trade Account?
Last Update 9 months ago
What are your delivery lead times?
Last Update 9 months ago
Can I collect my order?
Last Update 9 months ago
What is your Returns policy?
Last Update 10 months ago
My item has arrived damaged, items are missing or incorrect, what should I do?
Last Update 10 months ago
Do you offer contract support on your products, if so how do I get a quote?
Last Update 9 months ago
How can I register my guarantee for your products?
Last Update 9 months ago
Is there a minimum usage required to keep my account open?
Last Update 10 months ago

Other Categories

Where to Buy
If you want to buy offiline, why not check out one of your local IDS stockists instead...
4 articles and other
Last Update 9 months ago
Resources
A place where you can access all types of handy information about our products and download documents.
3 articles and other
Last Update 10 months ago
Open a Trade Account
Signing up to an IDS trade account means you get access to our incredible benefits including 24/7 access to our webstore, sped up future purchases, access to online trade resources and so much more.
15 articles and other
Last Update 9 months ago
Delivery
Find all the information you will need about our delivery service, including collections...
8 articles and other
Last Update 9 months ago
Website Help
Find all the help you need for using our website.
15 articles and other
Last Update 9 months ago
Sustainability
When buying from IDS you can be confident that you are trading in goods that are from legal, ethical and sustainable sources. 100% of our wood based products are EUTR compliant and the vast majority are either FSC® or PEFC.
4 articles and other
Last Update 9 months ago
Job Vacancies
IDS are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community. We are proud that our people are long serving and that they are able to work and develop themselves in a challenging but supportive environment.
1 article and other
Last Update 9 months ago