What is your Returns policy?

Are you unsatisfied with your order from IDS? Don't worry, we've got you covered with our hassle-free returns policy. Whether you no longer need the items or they arrived damaged or incorrect, we're here to make it right for you.

As a consumer, you have statutory rights regarding the return of defective goods and claims for losses caused by our negligence. This Returns Policy and our Terms and Conditions of Sale do not affect these rights.

For those customers with an account, faulty or damaged goods can be returned as per the Conditions of Sale. Non-faulty goods must be returned within three days, with proof of purchase, and may incur a restocking fee. Goods must be in resalable condition. Bespoke orders cannot be cancelled. 

If your order has arrived damaged, incorrect or is missing items. Please refer to our ‘My item has arrived damaged, items are missing or incorrect, what should I do?’ help document for further support

If your order does not meet your expectations, you have the option to return it within 30 days. Simply ensure that the items are in new condition and still in their original packaging. Please note that a percentage restocking fee may apply based on the contents of your order, and return shipping costs are the responsibility of the purchaser.

To start the returns process, reach out to our friendly IDS team via our live chat or contact us page on our website. If you made your purchase in one of our in-store branches, please give your local branch a call for assistance. You can easily find your branch's contact details on our website here.

Read our full Returns Policy here. Note that this only applies to products purchased directly from IDS, note that all product returns must be processed through the original place of purchase.

At IDS, we value our customers and want to ensure that you are completely satisfied with your purchase. We're here to help make things right.