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Website Help

Last Update 9 months ago
Find all the help you need for using our website.
IDSurfaces
How to Reset Your Customer Password
Last Update 9 months ago
How to Log in to your Customer Account
Last Update 9 months ago
How to update your Customer Addresses
Last Update 9 months ago
How to find your Customer Order History
Last Update 9 months ago
How to use our Quick Order System & Stock Check Feature
Last Update 9 months ago
Why can't I purchase some products?
Last Update 10 months ago
I didn't receive my order confirmation, what should I do?
Last Update 10 months ago
Where can I get pricing and stock information?
Last Update 10 months ago
Can I see customer reviews for products on your website?
Last Update 10 months ago
Can I save products to a wish list?
Last Update 9 months ago

Other Categories

Where to Buy
If you want to buy offiline, why not check out one of your local IDS stockists instead...
4 articles and other
Last Update 9 months ago
Resources
A place where you can access all types of handy information about our products and download documents.
3 articles and other
Last Update 10 months ago
Your Account and Orders
All the information you would need about your account and orders.
23 articles and other
Last Update 8 months ago
Open a Trade Account
Signing up to an IDS trade account means you get access to our incredible benefits including 24/7 access to our webstore, sped up future purchases, access to online trade resources and so much more.
15 articles and other
Last Update 9 months ago
Delivery
Find all the information you will need about our delivery service, including collections...
8 articles and other
Last Update 9 months ago
Sustainability
When buying from IDS you can be confident that you are trading in goods that are from legal, ethical and sustainable sources. 100% of our wood based products are EUTR compliant and the vast majority are either FSC® or PEFC.
4 articles and other
Last Update 9 months ago
Job Vacancies
IDS are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community. We are proud that our people are long serving and that they are able to work and develop themselves in a challenging but supportive environment.
1 article and other
Last Update 9 months ago